Return eligibility
For hygiene, health, and product-integrity reasons, opened or used hair-care and personal-care products are not eligible for return unless the product arrived damaged, defective, or incorrect.
- The return request must be submitted within 14 days of the date your order was delivered.
- The product must be unopened, unused, and in its original condition and packaging.
- Proof of purchase or your order number is required.
Return shipping
Customers are responsible for all return shipping costs for standard returns. The cost of the return shipping label and/or postage required to send the package back to EVREA is the responsibility of the customer. Original shipping charges, if any, are non-refundable.
We recommend using a trackable shipping service, as EVREA cannot guarantee receipt of a return package that does not have tracking.
Please contact us before returning any product. Returns sent without first requesting a return may not be accepted.
Damaged, defective, or incorrect items
Please inspect your order when it arrives. If your product arrives damaged, defective, leaking, or you receive an incorrect item, contact us as soon as possible.
If we determine that the item was damaged, defective, or incorrectly fulfilled, we will work with you to provide an appropriate replacement or refund. You will not be responsible for return shipping when the return is due to an error by EVREA or an eligible damaged or defective product.
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
Refunds
Once we receive and inspect your eligible return, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit-card provider to process and post the refund.
Original shipping charges are not refundable for standard customer-initiated returns.
Non-returnable items
We cannot accept returns for:
- Opened or used products.
- Products returned more than 14 days after delivery.
- Products damaged through misuse or improper storage after delivery.
- Products not purchased directly from EVREA.
- Gift cards, if offered.
- Items specifically marked as final sale.
Contact us
To request a return or report a problem with your order, contact EVREA Customer Care at hello@evreabeauty.com. Please include your order number in your message.
Do not send a product back until EVREA Customer Care provides return authorization and instructions.