Free shipping
We offer free standard shipping on U.S. orders over $50 after discounts and before applicable taxes.
Orders of $50 or less are subject to the shipping rate displayed at checkout.
Order processing
Orders are generally processed within 1–3 business days, excluding weekends and U.S. federal holidays.
Processing time refers to the time required to prepare your order for shipment and is separate from carrier transit time.
During product launches, promotions, holidays, or periods of unusually high order volume, processing may take longer.
Once your order ships, you will receive a shipping confirmation with tracking information when available.
Estimated delivery
Delivery times shown during checkout or by the shipping carrier are estimates and are not guaranteed unless expressly stated otherwise.
Once a package has been transferred to the shipping carrier, circumstances such as weather, carrier delays, holidays, or other events outside EVREA’s reasonable control may affect delivery.
Shipping delays
If we are unable to ship your order within the timeframe we promised, we will contact you regarding the delay and provide applicable options, including cancellation and a refund when required.
Incorrect shipping addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, contact us immediately. We cannot guarantee that an address can be changed once an order has entered processing or has shipped.
EVREA is not responsible for additional shipping expenses resulting from an incorrect or incomplete address provided by the customer.
Lost or missing packages
If tracking indicates that your package has been delivered but you cannot locate it, please first check around your delivery location, household members, neighbors, building management, and the shipping carrier.
If you still cannot locate your package, contact us and we will assist you in investigating the shipment.
Damaged packages
If your order arrives damaged or leaking, please contact us promptly and provide your order number along with photographs of the shipping package and damaged product.
Contact
For questions regarding shipping or an existing order, contact EVREA Customer Care at hello@evreabeauty.com.